Comparison to other systems - Avaya IP Office 500 v2

The Avaya IP Office product line was originally intended as a hybrid solution to compete with Nortel BCMs. After the Nortel bankruptcy Avaya choose to buy out the remaining components of the BCM solution and in an attempt to gain marketshare offered the IP Office as a migration path for old Nortel customers. The idea of keeping existing phones may sound appealling at first but that cost savings is quickly erased by the light licensing and expansion fees required to make the IP Office into a truely comparible modern platform. The reality is that today thanks to the competitive reductions in VoIP technologies it's often more cost effective and efficient to completely replace the aging equipment that the IP Office tries to preserve: You end up with all the advantages of a brand new solution without having to worry about the licensing and maintenance costs of the old Nortel and Avaya business models.

Below is a brief comparison of features between Toben and the Avaya IP Office 500 v2. Hold your mouse over any Feature to for a more detailed explanation.

Voicemail Features

Feature Toben IP Office 500 v2
Available Mailboxes Unlimited Capacity based on licensed number of users
Voicemail/Email Integration Included Included
Ability to record calls to voicemail Included Only available in Premium/Pro Voicemail package for additional license fee ($$)
Voicemail broadcasting/distribution Included Only available in Premium/Pro Voicemail package for additional license fee ($$)
Mailbox sharing Included Possible but cannot notify more than one phone
Web-based access to voicemail Included Included
Multiple directories for Auto Attendants Included Only available in Premium/Pro Voicemail package for additional license fee ($$)

System Features

Feature Toben IP Office 500 v2
Maximum IP phones Mini:100, Base:500 Maximum of 384 based on licensing and physical ports ($$)
Maximum SIP trunks Mini:50, Base:Unlimited 144
Follow-me call routing Included, Unlimited Mobile twinning, requires license fees per user ($$)
Call Detail Recording Included Included
Call Queuing/Agent system Included, Unlimited Requires skillset licenses and fee per agent ($$)
Multi-level Auto Attendant Included 1 Attendant Included, fees for additional Attendants
Remote Desking Included Requires licensing fee per user ($$)
Hot Desking Included Requires licensing fee per phone ($$)
Hunt/Ring Groups Included Basic Hunting Only
Blacklisting Per phone and system wide Not Available
Time-based automation Included Not Available
Call Parking Included, multiple parking lots Included

Admin Features

Feature Toben Avaya IP Office 500 v2
Admin Interface Web-based, no software required Requires proprietary software client to be installed
Remote Administration Included Requires additional configuration and offsite software
Web-based speed dials and programmable features Included Allows access to voicemail only
Mobile/Cell options Full mobile-oriented user portal included. Requires licensing to enable One-x application per user ($$)

Costs

Feature Toben Avaya IP Office v2
Fee per phone No fee, hardware cost of phone only License-fee per IP user or port cost per digital set, plus cost of phone
Fee per mailbox No fee, unlimited mailboxes License-fee per user
Fee per Trunk No fee for SIP trunks (includes unlimited support) License-fee per trunk
Average total cost per phone $100-200 $250-350